Terms of Use
Effective 7 September 2026. These terms apply when you use WYD customer and booking services.
Using WYD
WYD helps users discover activities, make bookings, save favourites, use eligible wallet credit, and send or redeem eligible gifts. You must use WYD lawfully and provide accurate information when creating an account or booking.
Accounts
You are responsible for maintaining access to the phone number or account used with WYD and for activity carried out through your account.
Independent activity providers
Activities are generally supplied by independent third-party businesses. Providers are responsible for delivering the activity and venue services associated with their listing.
Prices and availability
Prices, schedules, capacity, and availability can change. A booking is only confirmed when WYD records a confirmed reservation and provides a booking reference.
Payments
Eligible card and Apple Pay payments are processed through third-party payment providers. Authorization, settlement, chargeback, and refund timing may also be subject to provider and banking-network rules.
Cancellations and refunds
Cancellation eligibility may depend on the activity, timing, and applicable policy shown in WYD. Eligible wallet refunds are returned to WYD Wallet. Eligible card or Apple Pay refunds are sent to the original payment method and can take additional banking time to appear.
Gifts and wallet credit
WYD gift and wallet credit may be subject to eligibility, expiry, fraud-prevention, redemption, and promotional rules. Wallet credit is not a bank account and may only be used as supported by WYD.
Acceptable use
You must not attempt unauthorized access, manipulate bookings or wallet balances, abuse promotions, impersonate another person, interfere with WYD systems, or use the service for unlawful activity.
Changes to the service
WYD may update features, listings, prices, policies, and functionality. We may also suspend or remove content or accounts where reasonably necessary for safety, fraud prevention, platform integrity, or legal compliance.
Support and disputes
If something goes wrong with a booking, payment, gift, or account, contact WYD support as soon as possible so the issue can be reviewed.
Need help?
Use the WYD support page for booking, payment, wallet, gift, or account questions.
Open support →