WYD Support
Help with bookings, refunds, wallet credit, gifts, accounts, and partner questions.
Booking help
Open My Bookings in the WYD app to view your booking reference, status, cancellation options, and receipt.
Payments and refunds
Eligible card or Apple Pay refunds are sent back to the original payment method. Banking networks can take a few business days to display them. WYD Wallet refunds are returned to wallet credit immediately after a successful cancellation.
Gifts and wallet credit
Keep your gift code private until the intended recipient claims it. If a gift or wallet transaction looks wrong, include the gift code or booking reference when contacting us.
Account deletion
You can permanently close your customer account from Account → Delete account inside the WYD app. Certain transaction records may be retained where needed for financial, fraud-prevention, dispute, or legal purposes.
Partner support
Businesses can use the Partner portal for activity listings, availability, and booking management. Partner application and account questions can be sent to the email below.
Need a human?
Email us with your booking reference, gift code, or partner business name so we can find the right record quickly.
partners@usewyd.com